Current Job Openings
Client Advocate, 1512 US Hwy 395 North, Gardnerville, NV 89410
Part-Time 25-Hours Per Week
Exempt, Salary Range: $18.00 an hour
JOB SUMMARY
Under the direct supervision of the Lead Client Advocate, the Client Advocate is responsible for front desk coverage during normal business hours of the agency. Duties at the front desk include but are not limited to greeting visitors, assisting with intakes, answering the phone, maintaining the office neatly and professionally, maintaining filing system organization, office supply inventory, and intra-agency forms. The Client Advocate is the client’s advocate and the client’s first contact with the agency. As a part-time, exempt position, this role does not offer benefits package tailored to promote your overall well-being. The position offers a structured vacation and sick leave accrual system, aligning with the agency's Personnel Policy and Procedures.
Key Responsibilities
Part-Time 25-Hours Per Week
Exempt, Salary Range: $18.00 an hour
JOB SUMMARY
Under the direct supervision of the Lead Client Advocate, the Client Advocate is responsible for front desk coverage during normal business hours of the agency. Duties at the front desk include but are not limited to greeting visitors, assisting with intakes, answering the phone, maintaining the office neatly and professionally, maintaining filing system organization, office supply inventory, and intra-agency forms. The Client Advocate is the client’s advocate and the client’s first contact with the agency. As a part-time, exempt position, this role does not offer benefits package tailored to promote your overall well-being. The position offers a structured vacation and sick leave accrual system, aligning with the agency's Personnel Policy and Procedures.
Key Responsibilities
- Answer incoming calls and greet walk-ins warmly, maintaining a professional demeanor at all times.
- Screen and direct walk-ins and phone inquiries, providing accurate information or referring to the appropriate personnel.
- Process client intakes, verify completed paperwork, and schedule appointments accordingly.
- Notify relevant personnel about client appointments or inquiries.
- Ensure an adequate stock of blank intake forms and other essential client paperwork at the front desk.
- Communicate the agency’s programs, policies, and procedures to clients and visitors.
- Enter and scan client intakes into Therapy Notes and enter information and demographic data into the Database, Therapy Notes, and Apricot.
- Remind clients of scheduled appointments in advance, follow up with no-shows, and make calls as requested by counseling staff.
- Collect and accurately record client payments, ensuring data is input into the system.
- Distribute mail to the appropriate recipients daily.
- Maintain a clean and organized office environment, including the group room, front office, supply closet, copy room, back kitchen, and file room.
- Perform regular inventory checks on office supplies and report low stock levels.
- Continuously update forms, brochures, letters, and other client-related documents as needed.
- Conduct and update the monthly Medicaid eligibility Excel sheet at the beginning of each month.
- Conduct UA screening for clients and record outcomes.
- Assist and send out court reports in a timely matter.
- Update Nevada OpenBeds daily.
- Enter and submit Nevada WITS every month.
- Conduct monthly reviews of client files to ensure compliance and completeness.
- Actively participate in staff meetings and related functions.
- Communicate with courts and attorneys regarding client attendance as requested.
- Ensure accurate communication of agency programs, policies, and procedures.
- Cultivate relationships with community resources to enhance services for individuals and families.
- Stay informed about job-related techniques, trends, and issues through ongoing reading and training.
- Assist in preparation for audits and participate as needed.
- Perform other tasks as assigned by the Executive Director or Lead Client Advocate.
- A high school diploma or its equivalent is required.
- Two years of college or business school is preferred.
- Two years’ experience in administrative assistant / secretarial duties is required.
- Able to work in a fast-paced environment and multitask.
- Experience working with diverse populations and cultural sensitivity.
- Excellent documentation and record-keeping skills.
- Ability to work independently and as part of a multidisciplinary team.
- Strong commitment to ongoing professional development and learning.
| TYFS Employment Application.pdf |
Please complete TYFS Employment Application (PDF file above) and submit to Anna Aguilar at any of our office locations or via email to [email protected]
1021 Fremont Ave. South Lake Tahoe, CA 96150 (530) 541-2445
or
1512 US HWY 395 N. Gardnerville, NV 89410 Suite#3 (775) 782-4202
1021 Fremont Ave. South Lake Tahoe, CA 96150 (530) 541-2445
or
1512 US HWY 395 N. Gardnerville, NV 89410 Suite#3 (775) 782-4202
Tahoe Youth & Family Services is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religious creed, ancestry, national origin, age, sex (includes sexual harassment), pregnancy (included pregnancy, childbirth, or related medical conditions), marital status, sexual orientation (heterosexuality, homosexuality and bisexuality), gender identity or expression (including transgender and gender-nonconforming identities), medical condition (cancer and genetic characteristics) or disability (medical and physical, including HIV and AIDS), political affiliations/opinion, military and veteran status or request for family leave.